About the role:

Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.

We have a great opportunity for a full time Neighbourhood Coordinator (36 hours) to join our Housing Management team on a fixed term basis for 7 months.

Our Neighbourhood Coordinators are at the heart of what we do at Gentoo, they are responsible for delivering a first-class housing management service, engaging with households and communities to have a positive impact on the lives of our customers.

We are looking for an individual who will take a hands-on approach, helping customers manage their tenancies and improving neighbourhoods for everyone. As a Neighbourhood Coordinator, you will be out and about in your patch, working closely with customers to promote sustainable tenancies, and developing strong relationships with local communities. You will be allocated an area to manage within the City of Sunderland, therefore you will need to be flexible and able to meet the travel requirements of the role, ideally, you will hold a UK driver’s licence with access to a vehicle, with business mileage reimbursed.

This role will require a basic DBS check paid for by Gentoo.

Key responsibilities will include the below, the full job description can be viewed and downloaded at www.gentoogroup.com/careers

• Visiting customers providing advice, reviewing tenancies, and identifying any problems.
• Undertaking new tenancy sign-ups and accompanied viewings for new homes.
• Delivering appropriate advice, signposting and support to customers to ensure rent payments are made on time.
• Regularly inspecting our estates, raising, reporting, and monitoring to a successful conclusion any Health and Safety concerns.
• Playing a key role in developing strong relationships within local communities, working collaboratively with other departments in Gentoo and external agencies.
• Working in partnership with external agencies to provide solutions for complex housing issues when required.
• Engaging with the wider community and relevant community groups for the benefit of customers and their environment.

What we are looking for:

A commitment and passion for social housing.

Experience in providing a front-line service in a housing or similar background is desirable, however, what is more important is a willingness to learn and a flexible, ‘can do’ attitude.

Demonstrable interpersonal skills and the ability to quickly build rapport with customers and external partner agencies.

Excellent communication skills with the ability to work well within a team, as well as being able to work independently, using own initiative.

Some of our great benefits include:
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
12.30 pm finish on a Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.

Closing date:

29-Jul-2024

We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.

We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.

This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.