About the role:

Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.
We are currently recruiting an experienced Administration Assistant to join the Property Asset Management Department on a part time basis. The team are based at our Doxford Park, Sunderland Head Office. The role is to work 24 hours per week within our core hours of 8.30am – 5pm Monday to Thursday and 8.30 am – 12.30 pm Friday.
In this role you will provide efficient, effective and comprehensive administration support to the Asset Department and colleagues. A customer focus is required to book appointments by phone, organise meetings, take minutes, input data and manage client and customer enquiries.

The role is subject to a basic DBS paid for by Gentoo.

Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers

Manage day-to-day queries through the management of a dedicated email inbox and telephone enquiries from both internal and external customers.

Attend meetings for minute taking.

Arrangement and management of appointments for stock condition surveys.

Preparation of documents using Microsoft Word including the creation of mail merges.

Administration duties to support the department as required including arrangement of meetings, raising orders, recording and inputting data, post, archiving, filing and updating/retrieval of records and maintaining department stationary requirements as necessary

What we are looking for:

Demonstrable experience working in a busy office environment, handling large volumes of internal and outbound calls.

A proficient user of Microsoft Office suite, which is also used to arrange and book survey appointments.

Minutes taking for operational meetings.

Effective communication skills and ability to communicate at a range of levels.

Excellent organisational and administration skills.

Some of our great benefits include:
31 days annual leave (pro rata) with an option to purchase up to 5 additional days per year.
12.30 pm finish on a Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.

Closing date:

28-Jul-2024

We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.

We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.

This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.