About the role:

Monday - Wednesday (18 Hours)

This is a fantastic opportunity to join our Contact Centre team as our Tenant Support Assistant. You’ll be delivering exceptional customer service to our tenants arranging repairs and general enquiries

Typical day as a Tenant Support Assistant

• You’ll act as the first point of contact for customers contacting the Group

• Help our customer’ enquiries in an efficient, courteous, and friendly manner

• You’ll support our customers with repairs and servicing for their properties. Helping prioritise their repairs and re-scheduling service appointments

• You’ll also update customer account records accurately in relevant systems

• Undertake other administrative tasks for other business areas and outbound service calls to Tenants with updates on their repairs

• Committed to taking ownership of queries and resolving at the first point of contact, liaising with repair managers and planners

• As part of the onboarding you will need to complete a DBS Check.

What we are looking for:

• A ‘can do’ cheerful outlook
• A passion for delivering excellent customer service and a genuine desire to help your customers
• Confident working collaboratively with colleagues and other parts of the business
• The ability to use technology to navigate systems and update customer records with a great attention to detail
• Open to change and improving ways of working
• An ability to develop strong relationships with colleagues and tenants

Closing date:

18-Jun-2023

We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.

We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.

This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.