About the role:

We have an exciting temporary opportunity to join Gentoo’s local neighbourhood team in the role of Community Safety Officer. In this key role you will deliver a quality service which efficiently and effectively manages anti-social behaviour and tenancy breach services from initial receipt of report through to resolution.

You will be responsible for supporting the housing teams in establishing and maintaining a high profile in our local neighbourhood whilst providing a proactive service which includes investigative, enforcement and preventative/support activities. You will take a holistic approach to case management, addressing all issues necessary to resolve situations, engaging with internal stakeholders and external partner agencies to ensure successful outcomes. You will also provide intensive support to new and existing tenants, including those wishing to leave their home due to crime or anti-social behaviour, providing support mechanisms or incentives to encourage them to remain. Other responsibilities include assessing the suitability of potential tenants and tackling incidents of unacceptable behaviour where appropriate including vandalism and damage to Gentoo property.

This is a rewarding role that delivers a crucial service to our tenants and local communities, enabling you to build a career to be proud of.

What we are looking for:

The successful candidate will ideally have experience of dealing with anti-social behaviour and have good working knowledge of housing legal processes and anti-social behaviour tools and powers. They will have outstanding interpersonal skills and the ability to quickly build rapport with tenants and external partners.

With excellent communication skills, they will work well within a team as well as being able to work independently using their own initiative. They must work well under pressure and employ a flexible approach to dealing with issues.

To deal effectively with emotive and challenging situations, they must demonstrate resilience and have the ability to challenge and confront appropriately. They must be IT literate and able to demonstrate excellent organisational skills to manage cases and workloads effectively.

Closing date:

06-Jan-2023

Proposed Interview Date:

17-Jan-2023

We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.

We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.

This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.