About the role:

Are you ready for a new challenge?? We have an exciting opportunity within our housing team for a Head of Neighbourhoods, where you will manage housing stock across the City of Sunderland. The role is fast paced and varied with clear KPI’s and objectives to be achieved.

You will lead a large team and be responsible for two geographical areas delivering a front-line housing management service to approximately 7,000 social rented dwellings and tenants.

There are clear KPI’s set with ambitious stretch targets which you and your team will need to achieve which mainly relate to voids, income collection, relet times, compliance and estate management.

As an inspirational leader, you will enthuse and motivate others to embed a strong tenant focused culture and be committed to tenant experience and satisfaction.

You will have excellent communication skills and be able to build positive relationships with peers and local stakeholders.

You will be responsible for contributing to the overall Group strategy by delivering on operational objectives ensuring the organisation is able to respond positively and appropriately to challenges and opportunities.

What we are looking for:

We are looking for a self-motivated, innovative and experienced individual with a successful track record of delivering housing at head of service or senior manager level. Strong performance delivery, good financial awareness and experience of continuous improvement to services for our tenants.

If you can recognise excellent performance and celebrate these successes and you are interested in working with a driven and successful organisation then we would love to hear from you.

For an informal chat regarding this position please call Catherine Loftus, Associate Director of Housing on 0191 525 6144

This post is subject to a basic DBS check.

Closing date:

25-May-2022

Proposed interview date: 7 June 2022

We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.

We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.

This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.